Support resources

These are being progressively added and updated. If you have further questions, feature requests or feedback, contact us.

Note: most of the links below relate to Wordchain for Web. If you have general or App queries, see the FAQs.

Wordchain for Web pricing

You can find pricing details on the Wordchain For Web page here: https://wordchain.co.nz/wordchain-for-web

Lost Password

There are two options for retrieving lost passwords: an email reset or for student passwords only, having a Teacher or Admin set the password. Email Reset IMPORTANT: If you follow these instructions and the email doesn't arrive, please check your SPAM or JUNK folder!...

Schools and RTLBs: signing up

A guide for schools and RTLBs showing the Wordchain for Web subscription sign up process.See other video for RTLits, private tutors and parents & caregivers.

Admins and Teachers – start here!

This overview is aimed at helping you quickly get your students into the Wordchain for Web system and on the path to improving their reading and spelling!If you prefer video instructions, there is an extensive video walkthrough of setting up here. There are 4 steps....

Parents and Caregivers – start here!

Wordchain for Web has extra functionality for schools that may be overkill for parents and caregivers. These instructions are aimed at getting your child registered for Wordchain and on the path to improving their reading and spelling! There are three roles in...

How to log in – Admins, Teachers and Students

Admins, Teachers and Students all log in at https://play.wordchain.co.nz/If your login details are rejected, you may need to reset your password: wordchain.co.nz/lost-password/ A successful login will show one of the following on the home page.Admin:Teacher:Student:If...

Setting up: extended walkthrough

An extended walkthrough of setting up student groups, adding students and setting preferences in Wordchain for Web. Aimed mainly at schools, RTLBs and RTLits. Parents, caregivers and private tutors may find it useful if they want further details beyond the much...

What does Wordchain look like for my students?

The video below shows what your students will see as they use Wordchain. It uses the App version rather than the browser-based one, but there is not much difference for a student. You can also try any of the Wordchains as a demo at play.wordchain.co.nz/games/ - click...

How do I Change the Wordchain Number for a Student?

A Teacher or Admin can change the Wordchain assigned to a Student by going to STUDENT GROUPS and clicking on the relevant Student Group to get a list of the students. It will show the Wordchain assigned, with a pencil icon beside that:Clicking on the licence or the...

How Do I Measure Student Progress?

Teachers and Admins can look at the list of Students in a Student Group and see their Rank, the last level played, the last time they played, and the number of completed chains (times played):This gives a good idea of a Student's activity (and there's a further...

Wordchain is frozen or stuck

Like any app, there's always the possibility that some circumstance (especially lack of memory) means Wordchain may freeze. Often, though, it's actually about the correct word still needing to be created. To check this, click the "Listen Slow" button:If you hear a...

Rank: Novice, Rookie, Ninja, T-Rex and more!

To give positive feedback to students, they are given a rank. It starts as "Novice":Partway through their first chain, after they've done a few words, they will get an animation and be told they've moved up to "Rookie". A few more words after that they become a...

Spelling Assessments – Which Wordchain?

The Spelling Tests page has both basic and advanced tests, along with supporting videos, for helping you assess which Wordchain is best for your child or student.

Getting the most out of Wordchain

Literacy expert Betsy Sewell walks through the use of Wordchain, how it helps with particular reading difficulties, how to use it successfully, and what some of the additional preferences do.

Why are Wordchain for Web licences 6 months and not a year?

Some people have asked why Wordchain for Web licences are for 6 months, rather than a year.  Students who struggle to read (or spell - or both!) have usually not yet learnt how to process words the way good readers and writers do. Competency requires a particular way...

My invoice has been paid – where are my licenses?

If your invoice has been paid and we have received funds and activated your licenses, you just need to log in as an ADMIN or TEACHER at play.wordchain.co.nz At the top of the SCHOOL ADMIN page (Admins only) or when you've clicked into a Student Group on the STUDENT...

I want to change my name, email or password

You can change your name, email or password if you are already logged in to your Wordchain account by going to the ACCOUNT option in the menu (see below). If you have lost your password and cannot log in, see wordchain.co.nz/lost-password/