Note: this is the information and support site for Wordchain. To subscribe to or use Wordchain for Web, head to play.wordchain.co.nz.
Support resources
Parents
If you are struggling to set up a school, please, click Contact us
IPAD users. Recent Apple security upgrades to the IOS operating system after V 16.4 have caused problems loading our Games.
The Warning “WEB GL Context Lost” will appear.
iPad users iPad Help. iPad Help
Pre-signup and support documents here
https://wordchain.co.nz/wp-content/uploads/2024/02/Pre-sign-up-and-onboarding-docs-for-web.pdf
The Apple store App Wordchain versions have been removed from the App store. Those apps are no longer supported either by Apple or us.
NEWEST
Moving Existing Students to a new Student Group
At the beginning of the school year (or on other occasions), you may have: existing students that need to be removed from a Student Group (or deleted if they're leaving the school entirely) existing students that need to be moved to a different Student Group new...
Teachers – Start Here!
Teachers and WordchainWelcome! You're a teacher, which means you've got a lot on. This support doc is aimed at getting you and your students up and running with Wordchain for Web as efficiently as possible. Let's begin! Click or tap on the topics most immediately...
My Licences are Expiring (or Expired)
Wordchain for Web subscription licences have 6 months to be assigned to a student, and then run for 6 months from when they are assigned. When an ADMIN or TEACHER is looking at a Student Group, they can see when assigned licences expire:When licences have less than 61...
Admins: Updating a Teacher or Resetting their Password
ADMINS can now see a list of all the teachers on the SCHOOL ADMIN page, linking to the ability to update a teacher's profile or password:Also, when ADMINS click into a particular Student Group, they will also see the teachers assigned to that group:In either case,...
Multiple Student Groups for a Teacher
When an ADMIN is logged in and goes to STUDENT GROUPS and clicks on a Student Group, they now see the teacher(s) assigned to that group, above the list of students:The two blue buttons allow for creating a NEW teacher to add to the group, or linking an existing...
Pre-purchase
Will Wordchain for Web work on my device?
We are aware that 2013 iPads (like the iPad Mini 2 and the original iPad Air) don't have enough grunt/memory to run Wordchain inside a browser. It appears to load fine in Safari, and then when you enter a chain it completely reloads, which is very frustrating. Apple...
Wordchain for Web pricing
You can find pricing details on the Wordchain For Web page here: https://wordchain.co.nz/wordchain-for-web
Why are Wordchain for Web licences 6 months and not a year?
Some people have asked why Wordchain for Web licences are for 6 months, rather than a year. Students who struggle to read (or spell - or both!) have usually not yet learnt how to process words the way good readers and writers do. Competency requires a particular way...
Signing Up
Schools and RTLBs: signing up
A guide for schools and RTLBs showing the Wordchain for Web subscription sign up process.See other video for RTLits, private tutors and parents & caregivers.
RTLits, Tutors, Parents & Caregivers: Signing up AND setting up
A guide through the Wordchain for Web subscription sign up process for RTLits, private tutors and parents & caregivers (see other video for schools and RTLBs), followed by how to set up Student Groups and Students.
Setting Up
Spelling Assessments – Which Wordchain?
The Spelling Tests page has both basic and advanced tests, along with supporting videos, for helping you assess which Wordchain is best for your child or student.
Admins and Teachers – start here!
This overview is aimed at helping you quickly get your students into the Wordchain for Web system and on the path to improving their reading and spelling!If you prefer video instructions, there is an extensive video walkthrough of setting up here. There are 4 steps....
Parents and Caregivers – start here!
These instructions are aimed at getting your child registered for Wordchain and on the path to improving their reading and spelling! NOTE: This document assumes you've already signed up for a Parent/Caregiver account at play.wordchain.co.nz/school-signup/Just before...
RTLits, Tutors, Parents & Caregivers: Signing up AND setting up
A guide through the Wordchain for Web subscription sign up process for RTLits, private tutors and parents & caregivers (see other video for schools and RTLBs), followed by how to set up Student Groups and Students.
Setting up: extended walkthrough
An extended walkthrough of setting up student groups, adding students and setting preferences in Wordchain for Web. Aimed mainly at schools, RTLBs and RTLits. Parents, caregivers and private tutors may find it useful if they want further details beyond the much...
Problems
My Licences are Expiring (or Expired)
Wordchain for Web subscription licences have 6 months to be assigned to a student, and then run for 6 months from when they are assigned. When an ADMIN or TEACHER is looking at a Student Group, they can see when assigned licences expire:When licences have less than 61...
I’m Having Trouble Logging in
Make sure you're logging in at play.wordchain.co.nzThe first thing to check is the error message. This one means that "the username or email you've entered doesn't appear to exist in our system". This is usually due to a typo (or sometimes an typo is made in an email...
Lost/Forgotten Password
Notes: There are some tips about logging in here that may help, before you move to resetting your password. For security reasons, you cannot reset a password to be the same as one you've previously used! Password issues usually fit into two categories: The original...
Admins: Updating a Teacher or Resetting their Password
ADMINS can now see a list of all the teachers on the SCHOOL ADMIN page, linking to the ability to update a teacher's profile or password:Also, when ADMINS click into a particular Student Group, they will also see the teachers assigned to that group:In either case,...
I want to change my name, email or password
You can change your name, email or password if you are already logged in to your Wordchain account by going to the ACCOUNT option in the menu (see below). If you have lost your password and cannot log in, see wordchain.co.nz/lost-password/
Wordchain is frozen or stuck
Like any app, there's always the possibility that some circumstance (especially lack of memory) means Wordchain may freeze. Often, though, it's actually about the correct word still needing to be created. To check this, click the "Listen Slow" button:If you hear a...
Managing Wordchain
Moving Existing Students to a new Student Group
At the beginning of the school year (or on other occasions), you may have: existing students that need to be removed from a Student Group (or deleted if they're leaving the school entirely) existing students that need to be moved to a different Student Group new...
Admins: Updating a Teacher or Resetting their Password
ADMINS can now see a list of all the teachers on the SCHOOL ADMIN page, linking to the ability to update a teacher's profile or password:Also, when ADMINS click into a particular Student Group, they will also see the teachers assigned to that group:In either case,...
I want to change my name, email or password
You can change your name, email or password if you are already logged in to your Wordchain account by going to the ACCOUNT option in the menu (see below). If you have lost your password and cannot log in, see wordchain.co.nz/lost-password/
How to log in – Admins, Teachers and Students
Admins, Teachers and Students all log in at https://play.wordchain.co.nz/If your login details are rejected, you may need to reset your password: wordchain.co.nz/lost-password/ A successful login will show one of the following on the home page.Admin:Teacher:Student:If...
Multiple Student Groups for a Teacher
When an ADMIN is logged in and goes to STUDENT GROUPS and clicks on a Student Group, they now see the teacher(s) assigned to that group, above the list of students:The two blue buttons allow for creating a NEW teacher to add to the group, or linking an existing...
Multiple Teachers for a Student Group
When an ADMIN is logged in and goes to STUDENT GROUPS and clicks on a Student Group, they now see the teacher(s) assigned to that group, above the list of students:The two blue buttons allow for creating a NEW teacher to add to the group, or linking an existing...
How do I Change the Wordchain Number for a Student?
A Teacher or Admin can change the Wordchain assigned to a Student by going to STUDENT GROUPS and clicking on the relevant Student Group to get a list of the students. It will show the Wordchain assigned, with a pencil icon beside that:Clicking on the licence or the...
Getting the most out of Wordchain
Literacy expert Betsy Sewell walks through the use of Wordchain, how it helps with particular reading difficulties, how to use it successfully, and what some of the additional preferences do.
Teachers and Students
Teachers – Start Here!
Teachers and WordchainWelcome! You're a teacher, which means you've got a lot on. This support doc is aimed at getting you and your students up and running with Wordchain for Web as efficiently as possible. Let's begin! Click or tap on the topics most immediately...
Spelling Assessments – Which Wordchain?
The Spelling Tests page has both basic and advanced tests, along with supporting videos, for helping you assess which Wordchain is best for your child or student.
How do I Change the Wordchain Number for a Student?
A Teacher or Admin can change the Wordchain assigned to a Student by going to STUDENT GROUPS and clicking on the relevant Student Group to get a list of the students. It will show the Wordchain assigned, with a pencil icon beside that:Clicking on the licence or the...
What does Wordchain look like for my students?
The video below shows what your students will see as they use Wordchain. It uses the App version rather than the browser-based one, but there is not much difference for a student. You can also try any of the Wordchains as a demo at play.wordchain.co.nz/games/ - click...
Achievements Screen for Students
Students now have an ACHIEVEMENTS button in the bottom-left of the levels screen:Clicking it reveals a sort of "gotta catch 'em all" sticker sheet screen to show all the friends they've freed (or monsters they've captured in Wordchain 3, or robots they've reprogrammed...
How Do I Measure Student Progress?
Teachers and Admins can look at the list of Students in a Student Group and see their Rank, the last level played, the last time they played, and the number of completed chains (times played):This gives a good idea of a Student's activity (and there's a further...
Rank: Novice, Rookie, Ninja, T-Rex and more!
To give positive feedback to students, they are given a rank. It starts as "Novice":Partway through their first chain, after they've done a few words, they will get an animation and be told they've moved up to "Rookie". A few more words after that they become a...
Getting the most out of Wordchain
Literacy expert Betsy Sewell walks through the use of Wordchain, how it helps with particular reading difficulties, how to use it successfully, and what some of the additional preferences do.
Licences
My Licences are Expiring (or Expired)
Wordchain for Web subscription licences have 6 months to be assigned to a student, and then run for 6 months from when they are assigned. When an ADMIN or TEACHER is looking at a Student Group, they can see when assigned licences expire:When licences have less than 61...
Why are Wordchain for Web licences 6 months and not a year?
Some people have asked why Wordchain for Web licences are for 6 months, rather than a year. Students who struggle to read (or spell - or both!) have usually not yet learnt how to process words the way good readers and writers do. Competency requires a particular way...
My invoice has been paid – where are my licenses?
If your invoice has been paid and we have received funds and activated your licenses, you just need to log in as an ADMIN or TEACHER at play.wordchain.co.nz At the top of the SCHOOL ADMIN page (Admins only) or when you've clicked into a Student Group on the STUDENT...